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Returns, Refund & Privacy Policy

Effective Date: April 11, 2025

Thank you for shopping with Shields Reels. We appreciate your business.

All Sales Are Final

Please carefully review your order before completing your purchase. All sales made through the Shields Reels website are final. We do not accept returns or offer refunds for any products purchased, except as explicitly outlined below.

Exceptions for Damaged or Incorrect Items

While all sales are final, we will address issues related to products that arrive damaged or if you receive an incorrect item due to our error.

  1. Damaged Items: If your order arrives damaged during shipping, please contact us within 7 days of receiving your delivery. You will need to provide your order number and photographic evidence of the damage (including packaging).

  2. Incorrect Items: If you receive an item different from what you ordered, please contact us within [Insert Number, e.g., 7] days of receiving your delivery. Please provide your order number and details about the incorrect item received.

How to Contact Us

For issues related to damaged or incorrect items, please contact our customer service team at:

We will review your claim and, upon verification, determine the appropriate resolution, which may include a replacement of the item or another solution at our discretion.

Agreement

By placing an order on the Shields Reels website, you acknowledge that you have read, understood, and agree to be bound by this No Returns or Refunds Policy.

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PRIVACY POLICY

Shields Reels - Privacy Policy

Effective Date: April 11, 2025

Shields Reels ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and purchase products.  

1. Information We Collect

When you make a purchase or interact with our site, we may collect personal information that you voluntarily provide to us, such as:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

Please note: Payment card details are processed directly by our secure third-party payment processors (e.g., Stripe, PayPal) and are not stored on our servers.

2. How We Use Your Information

Your personal information is used solely for the following purposes:

  • Order Fulfillment: To process, confirm, ship, and track your orders.

  • Customer Contact: To communicate with you about your orders, answer your inquiries, and provide customer support.

  • Direct Outreach: To occasionally contact you with information directly related to Shields Reels products or your past purchases, or provide important updates (you may opt-out of non-transactional communications).

  • Internal Record Keeping: For administrative purposes.

3. Information Sharing and Transfers

Your privacy is important to us. We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside third parties for their marketing or other unrelated purposes.

We only share your information with trusted third parties essential for conducting our business operations:

  • Payment Processors: To securely process your payments.

  • Shipping Carriers: (e.g., USPS, FedEx, UPS) To deliver your orders.

These service providers have access to the personal information needed to perform their functions but are obligated not to disclose or use it for other purposes.  

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.  

5. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically.  

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

By using our website and purchasing our products, you consent to this Privacy Policy.

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